Refund Policy

Introduction

At Prayag Service Wala, customer satisfaction is our top priority. We strive to deliver high-quality services across all our offerings, including cleaning, pest control, waterproofing, and more. This Refund Policy outlines the terms and conditions under which refunds may be issued.

1. Eligibility for Refund

1.1. Service Cancellation: If you cancel a scheduled service at least 24 hours before the appointment, you are eligible for a full refund.

1.2. Service Dissatisfaction: If you are unsatisfied with the quality of our service, you may request a refund within 48 hours of service completion. Our team will review the case and, if found valid, will process a partial or full refund.

1.3. Service Incompletion: If we are unable to complete a service due to unforeseen circumstances, you will receive a full refund or the option to reschedule without additional charges.

2. Non-Refundable Circumstances

2.1. Late Cancellations: Cancellations made less than 24 hours before the scheduled time are non-refundable.

2.2. Customer Negligence: Refunds will not be provided if service quality issues arise due to inadequate preparation or incorrect information provided by the customer.

2.3. Third-Party Interference: If external factors beyond our control affect the service outcome, such as utility failures or structural issues, refunds will not be applicable.

3. Refund Process

3.1. Request Submission: To request a refund, contact us via phone, WhatsApp, or email within the specified timeframes.

3.2. Review and Approval: Our team will review the request and communicate the decision within 7 working days.

3.3. Refund Disbursement: Approved refunds will be processed within 14 working days via the original payment method.

4. Partial Refunds

In cases where service quality is partially compromised, we may offer a partial refund. The amount will depend on the extent of the issue and the findings of our review team.

5. Contact Information

For any refund-related queries, please reach out to us:

We appreciate your trust in Prayag Service Wala and are committed to providing you with the best possible service.